Support & FAQs
|The Basics||Getting Access||Learning|
What is Net of Knowledge?
Net of Knowledge is an exciting, new continuing education platform built specifically for TCM and integrative health practitioners. We are a global partnership of companies who have come together for a common mission: to support practitioners like you in your pursuit of knowledge and growth. We bring you the brightest teachers from around the world in an engaging digital environment, so you can keep giving more to the patients and communities you support.
What are some features on the learning platform?
We are confident that you are going to love the new learner experience on the new Net of Knowledge platform—and these changes are just the beginning. Right now, you’ll be able to enjoy new features such as:
- 100% mobile responsive, which means you can access your courses anytime, anywhere, from any device without the need for extra apps or “hacks”.
- Smart video playback technology that allows you stop a video, log off, and then pick up from exactly where you left off the next time you log in.
- Dynamic note-taking capabilities, directly in the learning room, so you can jot down valuable points while you’re watching; review your notes from your account later or print them off!
- Bookmarks for courses, so you can go back and review what’s most important to you, without the need to search hours of video.
- Highly customizable, allowing you to adjust the position and size of elements in your learning environment, and playback speed, to best suit your learning style.
- Streamlined video navigation, so you can skip forward and backwards with ease.
- …And much more!
Why are you offering CEUs separately from Courses?
To support your continuous self-development, we wanted to make it easier for you to keep learning from the teachers you love, even when you don’t need the CPDs. A lot of time goes into making the quiz and certificate applications for a course—if you don’t need it, why pay for it?
If you see a course you’re interested in, but aren’t sure if you need it towards your CPDs, just purchase the ‘Course Only’ option, and start learning right away! If you decide you need the CPDs at a later time, you can purchase the CPD add-on then.
How do I buy Net of Knowledge courses?
Purchasing Net of Knowledge courses is easy. You do it the same way you would buy any other product! Shop freely, and when you check out, any courses in your cart will be automatically added in your Net of Knowledge account.
Can I buy Net of Knowledge courses directly from Net of Knowledge?
No, Net of Knowledge does not sell courses directly. When you go to the Net of Knowledge website you will be prompted to visit the partner store in your region, or closest to you. After purchase, all learners from around the globe access their courses on the central Net of Knowledge website.
How do I create a Net of Knowledge account?
Your Net of Knowledge account is created automatically when you buy your first course. There is no way to sign up for an account directly on the Net of Knowledge website.
How do I gain access to my courses?
All learning purchases on CPD-CERT will be made available to you on Net of Knowledge automatically. Please allow a few minutes for the transfer to happen, but in most cases, it should be instant. We use your email address that you made the purchase with to link up to your account (in most cases, this is the same address as your web-store username).
If it’s your first purchase, you will receive a Welcome email in addition to your Purchase Confirmation, where you can find a link to set up your account. For all purchases afterwards, you’ll just receive the confirmation email and you can log right in to Net of Knowledge to start watching whenever you’re ready.
What information is transferred to Net of Knowledge when I make a purchase?
When you buy an online learning product in our webstore we send your First Name, Last Name, Email, and Country over to the Net of Knowledge system, along with a list of the course products you bought. Your email address is used by Net of Knowledge to notify you when you have successfully been granted course access, and to create your account, when you first buy your course with Net of Knowledge.
How is my data protected?
We use a secure and encrypted transfer when sending your purchase details over to the Net of Knowledge server. Your email will never be shared by Net of Knowledge, except when communicating with us if something goes wrong with the order process. Net of Knowledge only send you emails for purchase transactions or notifications you specifically request within the Net of Knowledge platform.
How do I log in to the new site?
To log in to NetofKnowledge.com for the very first time, you will need to click the link in your Welcome email and set up your password. (The Welcome email is sent to you automatically when you make your first purchase. If you don’t receive it within 10 minutes, please be sure to check your junk mail folder, and then contact us for help.)
If you are returning to NetofKnowledge.com, simply click “Sign In” at the top of the page, and you will be directed to sign in. Input your username (the email address that you use to shop at CPD-CERT), and your newly set password, and away you go!
What steps do I need to take after I’ve created my account?
After you’ve created your account, you will be able to log in and start watching courses right away. Before you can take any steps towards getting your CPDs / PDAs, you will need to complete your account setup.
In your Net of Knowledge account, please navigate to “My Account > Profile” to input the remaining details. Here you can adjust your name how you’d like it to display on your certificate, select your governing body, and add your license number. Please note, you will not be able to get course certificates until these steps are complete.
What happens to my Net of Knowledge account if I change my email address on CPD-CERT?
Because your email is used to link up purchases, your Net of Knowledge email will need to stay the same as the email you use to shop with. If you’re planning on changing your CPD-CERT email address, please reach out to Net of Knowledge first—before making your next online learning purchase—and they can help migrate your account to the new email address. If you don’t let them know beforehand, you will end up with a second account!
Who do I contact now if I have a problem or questions?
For all learning matters, please log in to NetofKnowledge.com and send us a message in our support section. If you do not have an account yet, or are having trouble accessing your account for the first time, please email firstname.lastname@example.org and we will get you set up in no time. If you are having difficulty purchasing a course from your partner’s webstore, please reach out to them directly.
What browsers do you support?
We support and test on all major browsers, including Chrome, Firefox, Safari, Opera, Edge, and mobile browsers. Unfortunately, some of our software is not compatible with Internet Explorer, so we recommend picking one of the above browsers to learn with. Please ensure that your browser is up to date at the latest version!
Will I be able to more easily watch my courses on my phone?
Yes! Our website and courses are compatible with mobile devices without the need for additional apps or hacks. Some older devices may have trouble watching videos in general, but we do our best to provide a simple mobile experience that can be easily viewed on most devices. Think of our platform like a fancy website—if you can see most modern web pages without issue on your phone, it should be able play our courses just fine!
How do I print my certificate?
Before you can print your certificate, a few requirements must be met. You will need to watch your course, pass a quiz, and fill out a survey. Some governing bodies require that you also complete a worksheet. These options will become available depending on what governing body you have selected in your account.
To print your certificate, you will need to have filled out your learner Profile, providing your name, governing body, and license number. If any of these pieces are missing the certificate will not be accessible.
Why do I need to take a quiz and complete program evaluations to get my certificate?
These pieces are required by most governing bodies to demonstrate that you have participated in a course and met its learning objectives. We must maintain records of these in case certificates are ever audited.
Something looks strange, I think I’ve spotted an error…
Please let us know! In your account you can click on Support and send us a message. We’ll get back to you as soon as possible. You can also send us an email at email@example.com.
How long is “Lifetime Access”?
Any of our Lifetime Access courses will be available to you for as long as we’ve got them up and running on our platform. While it is not common, sometimes we need to remove courses from the site. If this ever happens to one of your courses, we will give you ample advance notice. Otherwise, you can go back to review and enjoy them over the years!
I struggle with technology, and have very limited computer use—have you done anything to make this easier for me?
We’ve done our best to make our technology as user friendly and intuitive as possible. If something isn’t clear for you, please don’t hesitate to reach out for our help.
How long do I have to complete the certificate for a course that I have purchased?
You have 1 year from the date of purchase to complete the requirements for CEUs, but you have unlimited access to the recording for the purpose of reviewing the material for as long as the course is on the Net of Knowledge website. During the first year, you must download and save a copy of your certificate. A few courses are excluded from the lifetime access as per the speaker's request, so be sure to check the course descriptions before you purchase your course.
Why do I have to pay for an online course with a credit card?
We only accept payment by credit card for online courses - this is because you get instant access to the course once purchased. To protect the work of our teachers, we require payment up front for all recorded courses.
What is your cancellation or refund policy on recorded webinars/online courses?
We do not offer refunds for our recorded online courses/webinars. We try to provide you with as much information about a course beforehand, so you can commit to a purchase with confidence.